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Verified Customer zZounds has verified that this reviewer made a purchase from us.

So i purchased a syn 1 and be-bb pre , I really liked it so much that I ended up returning the syn 1 and getting a syn 2 and another module ( slo ) the knobs on the slo were loose so after further inspection I noticed someone tried using a thick adhesive to prevent the knobs from falling off . After contraction synergy they explained they don’t use adhesives on the knobs and my be-bb module confirmed this , so first thing I was sent a used slo and paid full price for it . The second problem I had was that there is a loud thunderous pop when switching channels between the lead and crunch . The be-bb module doesn’t exhibit this sort of Behaviour so I again reached out to synergy and they weren’t very helpful . I reached out to zZounds and they said they can ship me a new one , but I would have to send the defective one back first , and then they tell me they don’t have any in stock , but after checking their website and realizing they do have them in stock , I kinda got the feeling I am being pushed to the side and not getting the support I should be getting .