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Verified Customer zZounds has verified that this reviewer made a purchase from us.

I've been using this interface for around 3 years now and have never experienced what the only other review (at the time of writing) is talking about with "audio dropping out" and having to unplug it and plug it back in, so not sure who "everyone" is that's complaining about this. Sounds like user-error to me, which seems to be a huge problem with user reviews at large - but I digress.For the price point, it's a decent interface. Anecdotally, the XMAX preamps do impart a somewhat sterile quality in comparison to my much cheaper and smaller SSL 2+. I have not used the scientific method to back this claim up quite yet, but thought it would be worth mentioning that to my ears there is something about the preamp's character that I don't love.Some complaints I have are that you cant manually switch the inputs to LINE mode, you have to insert a TRS cable to do so. Also, I cannot personally figure out if there is a way to make outputs 1 and 2 separate from the main outs. As far as I can tell, there is no way to do this, so you're essentially down 2 outs for a total of 6 when you look at it like that (there's 2 headphone mix outs on the front already). I spent far too much time spelunking the internet for this information to no avail. This leads me to my final and perhaps most pertinent complaint - the customer support from PreSonus. That is to say, it appears to be non-existent, or at least it did when I tried to contact them via phone for weeks in hopes of finding out whether or not it's possible to route signals that are NOT identical to the main outs to outputs 1 and 2. To be fair, this was over a year ago, so hopefully something has changed since then. Their support forums also appeared to be largely abandoned by anyone but confused customers. What dey got goin' on over dere in baton rouge, them?

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Verified Customer zZounds has verified that this reviewer made a purchase from us.

I've owned PreSonus audio interfaces for years. I own 5 of them now and they've all been solid products, never had any major issues with them. The mic pre-amps are basic. They aren't amazing in quality but I get good, "clean" recordings from them and that works for me. I tend to go with interfaces that offer multiple I/O versus ones that are way more expensive and only offer a few I/O options, so PreSonus offers what I need at a decent price point. This product does not come with a Thunderbolt cable, so it's like buying a new car but you have to buy your own gas in order to drive it off the lot. You will have to purchase an Apple Thunderbolt cable for $160 in order to use this interface, and / or an Apple adapter if you choose to use USB-C. It MUST be the Apple cable because their cable is the only one that transfers data in 2 directions. And like in the previous review, outputs 1-2 cannot be assigned on their own. For example, when I play a live show, I send audio out of all the outputs so I can mix them live on stage. But, because outputs 1-2 are hard-wired, I lose those outputs so essentially you have 6 outputs and not 8. This is very common with most interfaces though, in my experience, but it still doesn't make sense. As for PreSonus tech support: I've never had a problem with them. I always email them with my issues and they have always responded the very next day. I've never tried to call them and never will. Most companies avoid that sort of thing unless you pay for a tech support phone plan. In summary, if you need lots of I/O with decent quality, this is your interface. If you're looking for the best quality money can buy and you don't need lots of I/O, then look at Apogee products.

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The audio will drop out pretty much every time I use it. The audio won't come back until you unplug it and plug it back in. It's been out like 3 years now and everyone is still complaining about this.

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