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Verified Customer zZounds has verified that this reviewer made a purchase from us.

First off, this is the best playing, best sounding guitar I've ever touched, but I've had non stop problems since I got it. When I got it to my house, I plugged it in... nothing.. No sound. So I get in touch with Ernie ball. I have to pay $35 to ship it to them. $35 to ship something to them that didn't work fresh out the box. It turns out it had a faulty preamp. If it was plugged in and tested before it was sent out, it would have never been sent out! So I've paid $35 to ship something that was their fault. Last night I broke a string, so I changed them. I plug it in this evening and switch the piezo on and my g-string has no sound. I notice that a piece of the saddle is missing. So when I changed the strings a piece that's supposed to be secure just falls right out.. I love this thing but I'm really regretting it.