PRODUCT CONDITION

New, Used, Open Box, Factory Resealed, or B-Stock -- regardless of the product condition described on our site, if you are not 100% satisfied with your purchase, you may return it (though exceptions apply for some products)

If you know you'll only be happy if a product is cosmetically perfect, or untouched by another human, then you shouldn't order Open Box or B-Stock merchandise. But if you're looking for even more impressive values than our already low prices, shop our Clearance Page

Below are our best descriptions of the quality and condition of merchandise. Because of the highly efficient, automated nature of our warehouses, and the high volume of products we stock and ship, there is no way for us to provide any additional detail on the condition of any individual item. Just remember our 100% satisfaction guarantee!

New Products

Brand-new products are shipped from the vendor's factory to our warehouses, then from the warehouse to you – there's no detour through a retail store where the boxes are opened, and the products put on display and sold as leftovers. When you shop online, make sure you're comparing new, factory-fresh gear from authorized US dealers like zZounds.

Clearance Gear: Special Opportunities to Save Big!

When It's Not New, We Tell You

We occasionally have opportunities to buy B-stock merchandise from manufacturers. And sometimes, we get customer returns in less than perfect condition. We offer these products to you at special discounts – and we always identify it clearly using the classifications below. So unless it says otherwise, your product is new from the factory.

Open Box (Like New)

This premium inventory consists of customer returns in exceptional condition. The product is virtually indistinguishable from new, with only the packaging showing minimal signs of handling. All original parts, components, manuals, and the full factory warranty* are included, offering a like-new experience at a great value.

Open Box (Very Good)

This high-quality inventory features products in excellent working condition with only minor cosmetic imperfections. These items have been thoroughly tested to meet manufacturer specifications, ensuring perfect functionality. All original parts, components, manuals, and the full factory warranty* are included, providing outstanding performance at a reduced price.

Open Box (Good)

This value-focused inventory offers fully functional products with some visible signs of previous use. Despite cosmetic imperfections, these items have been rigorously tested to meet manufacturer specifications, guaranteeing reliable performance. All original parts, components, manuals, and the full factory warranty* are included, delivering substantial savings without compromising on quality.

Factory Resealed

Factory Resealed gear is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show. It may also be a factory-refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. However, the packaging may be slightly compromised and thus not in absolutely perfect, unused condition like our new inventory. This inventory is a great value.

B-Stock

B-Stock gear is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show, or it may be a refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and it is guaranteed to work perfectly, but it may have a cosmetic blemish. It may be less attractive than Open Box inventory, but it's priced even lower! This inventory is a great value.

*Warranty coverage for non-new gear varies by manufacturer. To see if the non-new product you’re interested in has warranty coverage, click the "What is Open Box/Factory Resealed/etc." text link near the price on the product page.